If adobe acrobat gets an error on opening "sorry there was a problem" one of their support articles says to uninstall/reinstall.
That didnt work and adobe gave us a different tool than the usual cleanup tool on their site as well as an alternate download for adobe dc.
https://labs.adobe.com/downloads/acrobatcleaner.html
https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html